Maintenance Requests
Need Something Repaired? We're Here to Help.
All non-emergency maintenance requests must be submitted through the AppFolio Tenant Portal. Submitting your request through AppFolio allows our team to properly document the issue, communicate with you, coordinate with vendors, and track the repair through completion.
Before Submitting Your Request
Please provide as much information as possible so we can understand the issue and determine the appropriate next step.
Include:
Who is reporting the issue
What is happening
Where the problem is located
When the issue started
Why you believe it may be happening, if known
How the issue is affecting the property or your ability to use it
Photos or videos whenever possible
The more information provided, the faster we can determine the appropriate response.
Is This an Emergency?
For any fire, break-in in progress, medical emergency, or immediate threat to life or safety, call 911 first, then contact our emergency line if the situation update us.
For property-related emergencies, such as major active flooding or a complete loss of power to the entire home, please contact our emergency line immediately.
Routine maintenance issues, appliance problems, minor leaks, clogged drains, pest concerns, and other non-emergency repairs should be submitted through AppFolio.
What Happens Next?
Once your request is received, our team will review the information and determine the appropriate next step. If a vendor or technician is needed, we will coordinate the repair and communicate with you regarding scheduling or access.
Please keep all updates, additional information, photos, and questions related to the repair within your AppFolio maintenance request whenever possible.
Help Us Help You
Detailed maintenance requests help us respond more efficiently and give our vendors the information they need before arriving at the property.